Key rights under Directive (EU) 2015/2302

1. Information before booking

   You must receive the essential information about the package before entering into the package travel contract.

2. Responsibility for the package

   At least one trader is responsible for the proper performance of every travel service included in the contract.

3. A contact during the journey

   You must receive an emergency telephone number or contact-point details for the organiser or travel agent.

4. Transfer to another traveller

   You may transfer the package to another person after giving reasonable notice; justified additional costs may apply.

5. Limits on price increases

   The package price may rise only for specified costs, where the contract allows it, and no later than 20 days before departure. An increase above 8% gives you the right to end the contract; relevant cost decreases give you the right to a reduction.

6. Significant changes or cancellation

   If an essential part of the package changes significantly, you may end the contract without a termination fee and receive a refund. If the organiser cancels before departure, a refund and, where appropriate, compensation are due.

7. Extraordinary circumstances

   You may end the contract without a termination fee before departure where unavoidable and extraordinary circumstances significantly affect the package.

8. Cancellation for personal reasons

   You may end the contract at any time before departure for an appropriate and justifiable termination fee.

9. Alternatives when services cannot be provided

   Suitable alternative arrangements must be offered at no extra cost where significant travel services cannot be provided as agreed. If the problem substantially affects the package and is not remedied, you may end the contract without a termination fee.

10. Price reduction and compensation

    You may be entitled to a price reduction and compensation where travel services are not performed or are performed improperly.

11. Assistance in difficulty

    The organiser must provide appropriate assistance if you are in difficulty during the package.

12. Insolvency protection

    If the organiser becomes insolvent, traveller payments must be refunded. Where transport is included and insolvency occurs after departure, repatriation must be secured.

Source: Directive (EU) 2015/2302 on EUR-Lex.